What to Do in a Property Emergency: A Step-by-Step Guide
Property damage is overwhelming, but the actions you take in the first hour can significantly reduce the cost of repairs and the risk to your health. Follow these steps to begin the recovery process safely.
1. Ensure Immediate Safety
- Evacuate if necessary: If there is structural damage, a heavy smell of gas, or active fire, exit the building immediately.
- Turn off Utilities: If it is safe to do so, shut off the main water valve (for pipe bursts) or the electrical breaker (if there is standing water). Never enter standing water to reach a breaker box.
2. Document the Damage
- Take Photos and Video: Before you move anything or begin cleaning, take clear photos of the affected areas and the source of the damage (e.g., the burst pipe or the fallen tree limb).
- Keep Samples: If a piece of pipe or a specific appliance caused the damage, keep it as evidence for your insurance adjuster.
3. Call the Professionals First
- Contact Countryside Emergency Services (877.832.3360): We provide 24/7 dispatch. Professional mitigation stops damage from spreading.
- Call Your Insurance Company: Report the claim as soon as possible. Tell them you have already contacted an IICRC-certified firm to begin mitigation.
4. Critical “Don’ts” During a Disaster
- DO NOT use a household vacuum to suck up water; this can cause electrical shock or ruin the vacuum.
- DO NOT enter a room with a “wet ceiling” that is sagging; this indicates a high risk of collapse.
- DO NOT attempt to clean soot or smoke damage yourself. Household cleaners often “smear” the oils, making professional removal more difficult.
5. Start the Mitigation Process
- Identify “High Value” Items: If safe, move small electronics, photos, and important documents to a dry, unaffected area.
- Protect Furniture: Place aluminum foil or wood blocks under furniture legs that are resting on wet carpet to prevent permanent staining.
Why the “Mitigation Phase” is Non-Negotiable
Many property owners want to jump straight to repairs. However, mitigation is the process of drying, cleaning, and stabilizing. Without professional-grade dehumidification and antimicrobial treatments, you risk:
- Mold Growth: Can begin in as little as 24–48 hours.
- Secondary Damage: High humidity in the building can ruin drywall and electronics in rooms that weren’t even touched by the original water.
We are standing by. If you are currently experiencing an emergency, call 877.832.3360 now. Our team is equipped to handle the cleanup so you can focus on your family.